Wipe the Box, side load APK’s and Install reliable IPTV. Eliminate BTV altogether, it’s an Android Box and CAN be “reprogrammed” for lack of a better term. BTV is simply trying to make a FREE Open Source Service Proprietary. I used to be a Distributor for these Piles of crap. I’ve since moved on to a reliable Box, but still had quite a bit of BTV inventory I had to make useable